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Shipping Conditions

A. Delivery

Depending on the type and size of your order it will be shipped via DHL, Hermes, DPD or UPS - in your interest as economical as possible, but trustable and safe, always insured and with tracking number. In Germany some Articles can be shipped  NOT insured (on your demand), as this is cheaper and has proven as reliable. However, reimbursement for eventual loss is excluded in this case.

We ship in general only in the countries listed below, applicable shipping costs are listed. If you are interested in a country not listed, please inform us before ordering through e-mail or contact form. We'll make it possible.

B. Shipping Costs

I. Delivery within Germany:

For uninsured shipping within Germany the following shipping cost apply:

   1.90 EUR up to a total weight of:    0.5 kg & maximum thickness of 2 cm (MaxiLetter)
   2.90 EUR up to a total weight of:    0.5 kg & maximum thickness of 5 cm (MaxiLetter)

For insured shipping within Germany the following shipping cost apply:

   4,10 EUR up to a total weight of:    0,5 kg & maximum thickness of 5 cm (MaxiLetter)
   4,90 EUR up to a total weight of:    2    kg
   5,70 EUR up to a total weight of:    5    kg

   7,80 EUR up to a total weight of:  10    kg
  11,40 EUR up to a total weight of: 25    kg
  14,80 EUR up to a total weight of: 31.5 kg


COD shipments are only possible in Germany, and for orders above 12.00 €. For cash-on-delivery an additional delivery fee of 6 euros applies.
 
Orders with a value over € 55 go with free shipping!

II. Shipping within Europe:

For shipment to countries of the European Union the following shipping costs apply:


  6.50 EUR up to a total weight of:  0.5   kg
  9.90 EUR up to a total weight of:   1     kg
11.50 EUR up to a total weight of:   2     kg

15.80 EUR up to a total weight of:   5     kg
20.80 EUR up to a total weight of:  20    kg
42.90 EUR up to a total weight of:  31.5 kg

 
For orders with a value over € 55 we pay 5 € of the shipping costs !
 
II. Shipping to Switzerland and Liechtenstein:

For shipping to Switzerland and Liechtenstein the following shipping costs apply:

 18,40 EUR up to a total weight of:    1    kg
 30,90 EUR up to a total weight of:    5    kg
 33,90 EUR up to a total weight of:  10    kg
 41,90 EUR up to a total weight of:  20    kg
 55,90 EUR up to a total weight of:  31.5 kg


Please note that extra charges such as import duties may apply and have to be borne by you.

C. Delivery Times

I. Delivery times nationally (Germany)
The delivery time is about two to four business days. On Saturdays, Sundays and holidays are usually no deliveries. If an item is not in stock or not immediately available and the delivery time shall be extended accordingly, this is referred to on the product page.

II. International delivery times (outside Germany)

The delivery time is about three to seven business days. On Saturdays, Sundays and holidays are usually no deliveries. If an item is not in stock or not immediately available and the delivery time shall be extended accordingly, this is referred to on the product page.

D. Composition of Shipping costs

In your interest we try to keep shipping costs for you as low as possible. Instead of calculating them into product prices, we trust in transparency and clarity, and believe in mutual understanding. For better comprehension now some details, what actual shipping costs consist of:

1. The shipping service provider (Porto)
2. Packaging material + Cartons, Flyer, gift bags & boxes
3. Personnel costs (Time for processing incoming orders, selecting products, careful packaging and printing labels)
4. Insurances and Payment provider fees, room rental for storage and packaging

The 1. is what we pay to shipment providers. On these, we add in general only 0.5 € for packaging, material and personnel (time) - although our real costs are much higher than that, between 2 and 3 € indeed. Additionally,
for orders above 55 € we pay you 5 € of the shipping costs / or ALL shipping costs within Germany !  Just to say:
Thank You for your purchase !
 
For any questions please contact us, we're happy to help you.
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